Frequently asked questions

Is Hello Eco Company vegan?

Yes, all of our products are vegan: no animal testing, no animal parts. Only components of plant origin are used, except the bristles of bamboo toothbrushes which are made of nylon.

What are the bristles made from?

This special bristle is composed of 100% nylon. Prior to the invention of nylon in the 1930s, pig hair was used for toothbrush bristles worldwide. Today, pig hair remains the only biodegradable option — and in today’s world it is a very controversial material. We think our toothbrush is a “step in the right direction” because it results in less than 0.1 ounces of plastic waste (bristles), whereas the conventional plastic toothbrush is all plastic. If you would like to use a fully biodegradable toothbrush, pig hair toothbrushes are available online from other companies. However, pig hair bristles are very hard and stiff –dentists do not recommend. We sincerely believe our bamboo toothbrush is the easiest switch.

Given that you’re harvesting bamboo, what about panda welfare?

We use Moso bamboo to make our brushes. Pandas eat 42 species of bamboo, but Moso bamboo is not one of them. So this type of bamboo is not food for pandas, nor do pandas inhabit the area where we harvest.

What type of bamboo is used and is it sustainably grown?

The type of bamboo used for our toothbrushes is Certified 100% Organic Giant Moso Bamboo, which is a bamboo timber. Our bamboo comes from a mountain range in South China where it grows wild – covering entire mountains. Accordingly, this is not farmed bamboo – it is wild harvested organic bamboo. No pesticides or fertilizers are ever used – in fact, it would be impossible to do so. Our bamboo is never even watered – it is entirely rain-fed. When a stalk of bamboo is cut to make toothbrushes, another bamboo stalk takes its place and grows to full length (50-75ft) in only 2 years! This bamboo is boiled in pure water, then air dried, then carved into toothbrushes – that’s it. Just pure, natural, organic bamboo.

Where can I buy your products?

Our products are available on the Amazon shopping site. Depending on the country you initially selected, you will be redirected to your country's Amazon site. We sincerely believe that this solution is much more environmentally friendly when selling on Amazon. Since we are a Canadian company, the shipping costs and the ecological footprint of the means of transport to other countries would be much greater. By selling on Amazon, you get your products much faster, with cheaper costs for your wallet and for the planet.